Privacy Policy
Comfortify Enterprises, operating under the brand name Local Paisa (“Company”, “we”, “our”, “us”), respects the privacy of its users and is committed to protecting personal, business, and financial information. This Privacy Policy explains how information is collected, used, stored, and disclosed when you access or use our Pay-In and Pay-Out payment gateway services.
1. Applicability
This Privacy Policy applies to:
- Merchants and business users onboarded on Local Paisa
- Authorised representatives and end users
- Visitors accessing our website, APIs, dashboards, or applications
2. Information We Collect
2.1 Personal & Business Information
- Name, email address, mobile number
- Business name, registered address
- PAN, GST, bank account details
- Authorised signatory information
2.2 KYC & Regulatory Information
- Identity and address proof
- Business registration documents
- Any information required under RBI, AML, CFT, or applicable Indian laws
2.3 Transaction Data
- Pay-In and Pay-Out transaction details
- Amount, date, reference number, transaction status
- Payment method used
2.4 Technical Information
- IP address, browser, device details
- Log files, cookies, and usage analytics
3. Purpose of Data Usage
Information is collected and processed for:
- Merchant onboarding and verification
- Processing Pay-In and Pay-Out transactions
- Settlement, reconciliation, and reporting
- Fraud detection, risk assessment, and compliance
- Legal, regulatory, and audit requirements
- Customer support and service improvement
4. Data Sharing & Disclosure
We do not sell or trade user data.
Information may be shared only with:
- Partner banks, payment networks, and regulated entities
- Government, RBI, or law enforcement authorities when required by law
- Authorized service providers under strict confidentiality obligations
5. Data Security
Local Paisa follows industry-standard security practices including:
- Encryption of sensitive information
- Restricted system access and authentication controls
- Continuous monitoring and internal security reviews
While we strive to protect data, users acknowledge that no electronic transmission is completely secure.
6. Data Retention
Data is retained as required under:
- RBI guidelines
- Applicable Indian laws (IT Act, tax laws, AML regulations)
- Internal audit and compliance policies
7. User Rights
Users may request:
- Access to personal or business data
- Correction of inaccurate information
- Account closure, subject to regulatory obligations
8. Policy Updates
This Privacy Policy may be updated periodically. Continued use of Local Paisa services constitutes acceptance of the revised policy.
10. Contact Details
📧 support@localpaisa.com
📍 Comfortify Enterprises, India
